Contact
One email address. A human who built the product.
Every question, before or after purchase, goes to [email protected]. Expect an answer within 48 hours on business days.
How support works
What to expect when you write in.
| Where | [email protected]. There is no ticket queue, chatbot, or phone menu. Your email goes to the person who built the system. |
|---|---|
| Response time | Within 48 hours on business days. Most questions get an answer much faster, but 48 hours is the commitment. |
| Pre-purchase questions | Ask anything about fit, requirements, or what is inside before you buy. An honest "this is not right for you" is a normal answer here. |
| Post-purchase scope | Support covers importing the snapshot, rotating your import link, customizing the pipelines, automations, and templates, and troubleshooting anything that does not behave as the setup guide describes. |
| Outside scope | We cannot manage your GoHighLevel account for you, do your client work, or give accounting or tax advice. For GoHighLevel platform issues (billing, outages), GoHighLevel's own support is the right channel. |
| Refunds | Put "refund" in the subject line and see the Refund Policy. One email is the whole process. |
Write to us
[email protected] · 48-hour response on business days · support in English.